General terms of sale

GENERAL TERMS OF SALE

All sales made on shall be subject to the terms on price, payment, shipping and returns laid out on this website.

When you place an order on our website, you agree to these terms.

PRICES

All prices and promotions include VAT.

In the case of orders placed outside of Spain, the taxes of each country are not included in the price.

Prices are valid while they are published on Racataplan’s website, and will be reflected in the order confirmation.

All prices may be subject to change.

PAYMENT METHODS

Credit/debit card

We accept payments by Visa, Maestro, MasterCard and AMEX.

Payment transactions with credit/debit card will be made through a secure payment gateway.

At the time of making the payment, you will directly access the company’s payment gateway. The requested data is transferred directly to Novagalicia Bank. Neither Racataplan nor anyone else has access to such information.

This payment system does not involve any commission for the client.

PayPal

PayPal is a fast and safe online payment system.

When making payment, PayPal charges the card or PayPal account for the amount specified and, at the same time, sends us confirmation.

Payment is made through PayPal’s website, so neither Racataplan nor anyone else has access to any of the data provided in the payment form.

This payment system does not involve any commission for the client.

Bank transfer

The bank transfer will be made to our account with Novagalicia Bank.

When you choose this payment method, prior to confirmation, you will be provided the corresponding account number to make the transfer.

You must indicate in the order number that you will be given in the payment process.

To streamline the payment process, we suggest you send us the payment confirmation when you make the transfer.

For our part, this payment method does not involve any commission for the client. You should consult with your bank on the commission that they will apply for this service.

SHIPPING AND DELIVERY TIME

Shipments are made by Correos within 3 working days from receipt of payment.

Orders for which payment is received before 12 am, will go out on that day.

In order to facilitate and expedite the delivery, you must provide an address where the order can be delivered in the morning. In places where Correos delivers in the afternoon, deliveries will also be made during these hours.

At the time you shipment departs, Correos will send you a message with the tracking number so that you can track your order through its website.

If after two attempts the delivery cannot be made because the recipient is not at the indicated address, they shall be notified that the delivery was unable to be made, stating that they have 15 days to pickup it at the indicated Correos branch.

Shipping charges will be specified prior to order confirmation.

For shipments abroad, please contact us for costs and delivery times.

Notes:

  • If the order is made on a Saturday, Sunday or holiday, the calculation of the delivery date will start to be counted from the next business day.
  • For shipments to the Canaries and outside the EU, customs expenses shall be borne by the customer.

EXCHANGES AND RETURNS

If you are unhappy with your purchase, you have 7 working days from receipt of the order to proceed to its return.

Before returning the item, you should contact us by email at pedidos[at]racataplan.com  stating the reason for the exchange or return.

In our reply we will explain how to make the return.

We only accept exchanges or returns of unused products that retain their original labels.

Before shipment we carefully examine our orders. However, if there is a problem with your product, please contact us via mail on.

Racataplan shall not be responsible for any misuse of purchased products once they have been receives in the indicated address.

Shipping charges in the case of returns or changes in size or colour shall be borne by the customer. We will only pay for shipping costs in the case of a defective product or if the wrong product has been sent.

In the case of returns, the amount of the product will be returned after receipt and when we have checked that the product is in good condition.

CUSTOMER OBLIGATIONS

www.racataplan.com customers agree at all times to provide accurate information for requested data in the various forms and requests for information or purchase.

When you purchase our products, you accept the terms of use of this website, and the terms of sale.

PLACING AN ORDER

Buying in Racataplan is very simple.
To facilitate your purchase, the shopping cart icon is always displayed in the upper right corner of our page, so you can browse our website without losing sight of your order.
You can place your order successfully just following the simple steps below.

  • STORE: When you enter our home page www.racataplan.com, you will find a section called Store in the main menu
  • Click Store and a list of our products will appear.
  • Select the model you are interested in, size and color … and click add to cart.
  • CART: Once you want to complete your order, click the cart icon and it will take you directly to your shopping cart.
  • SHIPPING RATES: Here you can calculate your shipping costs.
  • PLACE YOUR ORDER: select the box Place your order and it will send you a form to enter your data.
  • SIGN UP: Register to facilitate future purchases. If you have already signed up, enter your username and password and avoid typing everything again.
  • PAYMENT METHOD: You will find a breakdown of your order and the specific shipping costs. Please select your payment method.
  • PLACE YOUR ORDER: Select Place your order and a confirmation that we have received your order will be displayed. You will be sent an email with your order number, your data and your shipping address.
  • SHIPPING: At this point we will proceed to prepare your order to send it in as soon as possible.
  • THANKS: Thank you for making your purchase. We hope you really like our products. Enjoy!